[email protected]
Email us anytime. The more detail you can share — the device you're on, what you were trying to do, screenshots — the faster we can help.
Typical response within 1–2 business daysAnswers to common questions
How do I save a link to Trovi?
On iOS and Android, the fastest way is the share sheet: open any app (Instagram, TikTok, YouTube, Safari, Amazon, Maps, etc.), tap the share button, and pick Trovi. The link is saved instantly and we extract the title, image, and description for you.
On the web, sign in at trovi.ai/app and use the add button to paste a URL.
What's the difference between a Gem and a Trove?
A Gem is a single saved item — one link, one recipe, one product. A Trove is a collection of Gems organised around a theme: "Summer recipes," "Tokyo 2026," "Birthday gift ideas."
You can put the same Gem into multiple Troves, and you can keep Troves private or share them.
Does Trovi sync between my devices?
Yes. Sign in with the same account on iOS, Android, and the web, and your Troves and Gems stay in sync automatically. Save something on your phone while you're out, and it'll be there on your laptop when you get home.
Sync runs in the background. If something looks out of date, pulling down to refresh on mobile (or reloading the web app) usually fixes it.
Can I share a Trove with someone else?
Yes — open any Trove and use the share option to invite people. They can view the Trove, or with editor access, add and remove Gems alongside you.
Great for planning a trip with friends, building a wishlist with a partner, or sharing recipe collections with family.
Are my Troves private by default?
Yes. Every Trove you create is private until you explicitly share it. Only people you invite can see a shared Trove.
For full details on what we collect and how we use it, see our Privacy Policy.
Is Trovi free?
Yes — Trovi is free to download and use on iOS, Android, and the web.
How do I sign in or reset my password?
Trovi supports sign-in with Google, Apple, and email + password. If you signed up with Google or Apple, just tap the same option to sign back in — there's no password to remember.
For email accounts, use the "Forgot password" link on the sign-in screen and we'll send you a reset link.
What happens to my saved Gems if a website goes down?
When you save a link, Trovi captures a snapshot of the metadata — the title, description, and preview image — at that moment. So even if the original page changes or disappears, your Gem in Trovi keeps the preview.
The link itself still points to the original URL though, so opening the source page depends on it still being live.
How do I delete a Gem, a Trove, or my whole account?
Deleting individual Gems and Troves is done from inside the app — open the item and use the delete option. Deletions sync across all your devices.
To delete your entire account and all associated data, email us at [email protected] and we'll process the request within a few business days.
I found a bug or something looks broken — what should I do?
Sorry about that! Email [email protected] with as much detail as you can:
The device and OS version, the version of Trovi (Settings → About), what you were trying to do, what happened instead, and a screenshot or screen recording if possible. We triage every report and will get back to you with a fix or a workaround.
I have an idea for a new feature
We love hearing them. Send your idea to [email protected] — we read everything, and the best ideas often come from people who use the app every day.
Looking for something else?
Other helpful pages on trovi.ai